My Valued Customers

Dear Valued Customers,

I want to tell you, first and foremost, that I truly enjoy my job. I really do. I enjoy meeting you as I check your groceries, I like talking to your children, I don’t even mind listening to you complain about my store. Honestly, I agree with many of your complaints, and I do sympathize. I wish things were better at Grocery World too, and hopefully they one day will be.

However, there are a few things that I feel I must discuss with you, just to keep communication lines open. It is my hope that by being honest and open with you we will be able to strengthen our relationship.

Valued customers, it’s your WIC checks. I understand the necessity for the WIC program, and believe me when I say I do not begrudge you the assistance. Please, PLEASE, read your check before shopping for your items. It will tell you exactly what you can purchase with that check. Please gather those specific items and when you have completed your shopping, come to my line. If you are confused as to which items or brands you are able to buy, there is a flyer inside of your WIC folder with each and every item, and pictures. Separate these items from the rest of your order, and inform me that you have a WIC order when I greet you, before I start ringing your order. As much as I would love to be your personal shopper, here at Grocery World we do not offer that service, and when I am running from isle to isle, gathering the proper items, the customers behind you get angry. At me. They glare, and say mean nasty things that make me sad and hurt my feelings. This is not all your fault, as I am sensitive. My family says I am delicate.

I appreciate your taking the time to read this. I feel better, and I hope you do too. I trust you will do your best to honor my request, and in turn, I will try to be less sensitive. This will take work on both our parts. I’m delicate.

Sincerely Yours,
Your Cashier

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